A9 member takes every member's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysian legal requirements.
Our Commitment
Your privacy is not merely a legal obligation to us — it is a core value that shapes how we build and operate the a9 member platform.
All personal data stored and transmitted through the a9 member platform is protected with 256-bit SSL encryption. Sensitive information such as bank account numbers, identification card numbers, and passwords is never stored in plain text.
A9 member has never and will never sell, rent, or trade members' personal information to any third party for marketing purposes. Your data belongs to you, and we respect the trust you place in us.
Every a9 member has the right to access, correct, download, or request the deletion of their personal data. This process can be easily initiated through our customer support channels, available 24/7.
The a9 member privacy policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data handling processes are regularly reviewed by our internal compliance team to ensure ongoing adherence.
In the event of any security incident affecting your personal data, a9 member is committed to notifying you within the timeframe required by law, along with the steps we have taken to address the situation.
A9 member retains your personal data only for as long as necessary for the stated purposes or as required by law. Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.
To enable a9 member to provide a safe, seamless, and responsible service, we need to collect certain categories of information from our members. This information is collected only when genuinely necessary and with your full knowledge.
Information you provide directly:
Information collected automatically:
Note: All information you provide during registration and the KYC process is stored in a secured server environment accessible only by authorised personnel.
A9 member uses the information collected for lawful and transparent purposes. Below is a summary table outlining the primary purposes for which your data is used:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account verification and KYC | Name, IC number, date of birth, verification documents | Legal obligation |
| Processing of deposits and withdrawals | Bank details, name, transaction amount | Contract performance |
| Account security and fraud prevention | IP, session logs, activity patterns | Legitimate interest |
| Customer Support | Email, phone number, communication history | Contract performance |
| Promotional notifications (if consented) | Email, phone number | Your consent |
| Platform improvement | Anonymised usage data | Legitimate interest |
A9 member will not use your data for any purpose beyond those stated above without first obtaining your consent.
A9 member understands that your trust is our most valuable asset. As such, sharing your personal data with external parties is strictly limited and occurs only under specific, legitimate circumstances:
Important: a9 member never shares, sells, or leases members' personal data to marketing companies, third-party advertisers, or any other entity for commercial purposes. This is our absolute commitment.
A9 member continuously invests in the latest cybersecurity infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:
Security Verification: While no system can guarantee absolute 100% security, a9 member applies industry-leading security standards to minimise risk and protect your data to the best of our ability.
The a9 member platform uses cookies and similar tracking technologies to enhance your browsing experience on our website. The following are the types of cookies we use:
You can manage cookie settings through your browser. However, disabling essential cookies may affect your ability to log in and use certain features of the a9 member platform.
As an a9 member and data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data in our records.
Under certain circumstances, you may request that we delete your personal data from our systems.
You may object to the processing of your data for specific purposes such as direct marketing.
You may request your data in a structured, machine-readable format for transfer.
You may ask us to restrict how we process your data in certain situations.
How to Submit a Request: To exercise any of the above rights, contact the a9 member support team via live chat or our official email. Requests will be processed within 14 business days.
The a9 member platform is strictly for individuals aged 18 and above. We do not intentionally collect or process any personal data from individuals under the age of 18.
Should we determine that data belonging to a minor has been collected without proper age verification, we will take immediate action to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on our platform are urged to contact our support team immediately.
Warning: If you suspect any underage individual is using the a9 member platform, please contact us immediately at [email protected] so that prompt action can be taken.
In the course of operating the a9 member platform, your personal data may be stored or processed outside Malaysia, particularly in relation to our cloud services and technical infrastructure. In all such cases:
Our Guarantee: Regardless of where your data is physically processed, the level of protection you enjoy as an a9 member remains consistent and fully compliant with Malaysia's PDPA standards.
A9 member retains your personal data only for as long as necessary for the purposes set out in this privacy policy or as required by applicable Malaysian law.
Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.
A9 member reserves the right to update this privacy policy from time to time to reflect changes in data processing practices, new legal requirements, or platform improvements. When material changes are made:
We encourage you to review this page periodically. A version history of the privacy policy can be requested through our support channels if needed for reference purposes.
If you have any questions, concerns, or complaints about how a9 member handles your personal data, our privacy team is ready to assist through the following channels:
We are committed to responding to all privacy-related inquiries within 5 business days. For more complex requests such as data deletion or data transfer, the full response period is within 14 business days.
Related Documents: This privacy policy should be read together with Terms and Conditions and Responsible Gaming Guide a9 member for a comprehensive understanding of your rights and responsibilities as a member.
Join Us
Now that you understand our commitment to your privacy and data security, register an a9 member account today and enjoy a safe, fair, and responsible online gaming experience.