Terms and Conditions A9 Member — Complete User Guide

01 Definitions and Interpretation

In this Terms and Conditions document, the following words and phrases have the meanings stated unless the context requires otherwise:

• "Platform" or "a9 member" refers to the website a9member.net and all services contained within it.
• "Member" or "User" refers to any individual who has registered and holds an active account at a9 member.
• "Wins" refers to funds earned through legitimate gaming activity on the a9 member platform.
• "Account Balance" refers to the total funds available in a member's account at any given time, including deposits and winnings not yet withdrawn.
• "Wagering Requirements" refers to the minimum number of times a bonus must be played through before a withdrawal is permitted.
• "KYC" stands for Know Your Customer — the identity verification process required to process withdrawals and verify accounts.

02 Membership Eligibility

To register and use the a9 member platform, you must meet all of the following eligibility criteria without exception:

• Aged 18 or above at the time of registration.
• A Malaysian citizen or permanent resident, or located in a jurisdiction where use of this platform is legally permitted.
• Is not currently on any self-exclusion list or ban issued by any relevant authority.
• Register under your own name and not on behalf of any third party.
• Has never had an a9 member account previously terminated due to a terms violation.

A9 member employs advanced detection systems to ensure compliance with these eligibility requirements. Any attempt to circumvent eligibility rules will be treated as fraud and handled accordingly.

03 Account Registration

The a9 member account registration process is simple and free. However, there are several important things you need to understand regarding your account:

• Each individual is only permitted to hold one active account. Registration of a second account is strictly prohibited.
• Information provided during registration must be accurate, complete, and kept up to date at all times.
• The registered name must match the actual name of the bank account or digital wallet owner used for transactions.
• You are solely responsible for maintaining the confidentiality of your account password and login information.
• Any activity that occurs on your account will be considered your own actions unless you have promptly reported unauthorized access to our support team.

KYC verification is required for all withdrawals. Documents typically required include a Malaysian identity card (MyKad), a recent bank statement, and any other supporting documents requested by our compliance team. This process is usually completed within 24 working hours.

04 Deposits and Withdrawals

A9 member supports a variety of popular payment methods in Malaysia for members' convenience. All transactions are processed through secure, encrypted channels.

Supported Deposit Methods:

• Online banking — Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and others
• FPX (Financial Process Exchange) — instant transfer from any FPX member bank
• DuitNow — instant transfer using your phone number or ID number
• Digital wallets — Touch 'n Go eWallet, GrabPay, and Boost

Withdrawal Terms:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals will only be processed to an account registered under the same name as the a9 member account.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Standard withdrawal processing time is within 30 minutes to 2 working hours.
• VIP members enjoy priority withdrawal processing.

05 Bonuses and Promotions

A9 member offers a variety of attractive bonuses and promotions for both new and existing members. All offers are subject to the following conditions:

• Each bonus has its own wagering (rollover) requirement that must be met before a withdrawal is permitted.
• Bonuses are eligible for one account, one IP address, one device, one payment method, and one residential address only.
• A9 member reserves the right to void any bonus where there is evidence of misuse or coordinated group exploitation.
• The maximum betting limit when using bonus balance is as specified in the relevant promotion's terms.
• Wins from free spins are subject to the stated wagering requirements.
• A9 member reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

06 Game Rules

All games offered on the a9 member platform are operated in accordance with established rules. The following are the core principles governing all gaming activities:

• The outcome of all games is final and may not be disputed unless there is clear evidence of a verifiable technical fault.
• In the event of a technical disruption during gameplay, a9 member will use system logs to determine a fair outcome.
• Bets placed during a server outage may be deemed void and deposits will be returned.
• The use of automated software, bots, or any unauthorized method to play is strictly prohibited.
• A9 member reserves the right to void any wager suspected of involving software bug exploitation or system vulnerabilities.

For Live Casino games, our professional dealers are trained to industry-standard procedures. Live Casino game outcomes are determined by actual physical results (cards, wheel, dice) at the game table, captured by high-resolution cameras for verification purposes.

07 Prohibited Conduct

A9 member maintains a zero-tolerance policy toward behavior that compromises the integrity of the platform or the experience of other members. The following activities are strictly prohibited:

• Fraud, falsification of information, or submission of invalid identity documents.
• Money laundering through the a9 member platform.
• Collusion between members to exploit bonuses or the gaming system.
• Using another person's account or allowing others to use your account.
• Use of unauthorized third-party software to gain an unfair advantage.
• Attempts to hack, disrupt, or manipulate the platform's systems.
• Abuse of customer support channels, including threats or inappropriate language.

08 Account Closure and Suspension

An a9 member account may be terminated or suspended in two ways — at the member's own request or at a9 member's discretion.

Closure Upon Member Request:

• You may request account closure at any time by contacting our support team.
• Valid balances will be returned after the required KYC verification is completed and all bonus wagering requirements are met or the associated bonus is cancelled.
• Self-exclusion requests can be made for a specific period or permanently.

Closure by A9 Member:

• A9 member reserves the right to suspend or close any account without prior notice in the event of a terms and conditions violation.
• In proven cases of fraud, all balances in the account may be forfeited.
• Account closure due to technical or regulatory compliance reasons will be accompanied by a refund of the valid balance to the member.

09 Liability Limits

To the extent permitted by law, a9 member shall not be liable for any indirect, incidental, or consequential losses arising from the use of this platform. Specifically:

• A9 member does not guarantee that the platform will always be available without interruption, although we strive to maintain uptime exceeding 99.9%.
• We are not liable for losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your password.
• A9 member is not liable for any device damage or software issues that occur during use of the platform.
• The maximum total liability of a9 member to any member is limited to the actual deposit amount made by that member within the 30 days preceding the liability claim.

10 Terms and Conditions Amendment

A9 member reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Such amendments take effect immediately upon being published on this website.

• Notifications of material changes will be sent via your registered email or through in-platform notifications.
• Continued use of the a9 member platform after amendments are published constitutes acceptance of the revised terms.
• If you do not agree with the amended terms, you have the right to close your account and withdraw your valid balance.
• It is your responsibility to review this page periodically to stay informed of the latest applicable terms.

The date these terms and conditions were last updated is as shown at the top of this page. A version history of the terms and conditions can be requested from our support team if needed.

11 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the a9 member support team is ready to assist you through various communication channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the a9 member platform.
• Email: [email protected] — responded to within 4 business hours.
• WhatsApp: Reach us via the official WhatsApp number listed on the platform for immediate support.

Our trained support team is ready to help you better understand any section of these Terms and Conditions. Do not hesitate to contact us if anything is unclear.